Terms & Conditions

The following terms and conditions (the "T&C") will govern your use of this website. Please read the following T&C carefully before using the site. Your use of the site represents your agreement to these T&C. If you do not agree with these Terms, please refrain from using this site.

Orders may be cancelled prior to shipping. Please contact Vivant USA's wholesale representative to submit a cancellation. Once the order has been shipped, we will not be able to cancel your order.

Vivant USA shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Consumer upon making a purchase.

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track an order on Vivant USA online store, you will need to log into your account information by visiting the My Account area. You may also call Vivant USA's Wholesale Department at 1-(844)884-8268 to track your order.

Please note that we do not guarantee transit times For all delivery issues please contact the carrier directly.